Returns For Refund

Following UK Government guidelines, whether your purchase was on sale or regular price you are entitled to return products for a refund under the following policy:

  • You’ve informed us within 14 days of your purchase that you’re requesting a refund.
    • It was you who made the purchase. You have a receipt for it.
  • You have a further 14 days to return it to us in the same condition you received it, unused.
  • In which case, we will issue a refund within 14 days of receiving it back into our warehouse.

Resolving Issues & Replacements

If you have received either a faulty or incorrect item, please email us at to make us aware of the issue within 48 hours of receipt of your products. In your email, be sure to include your order number, photo evidence, a small description of the issue and any other relevant information such as batch codes. 

small blue flowers in hand on blue background

Castor oil pack already working a treat on my constipation and stomach cramp. The post people unfortunately broke the jar first time, and when I told Ashley a new jar was sent – plus a gift of bath salts for the trouble! Totally worth it for quality and customer service.”

***** Customer Review | @Charlee | Etsy | July 2021

We look forward to serving you even better to encourage your self-care and wellness journey. Customers may return item/s within 14 days and receive a full refund of the cost of those goods.