Returns For Refund
Following UK Government guidelines, whether your purchase was on sale or regular price you are entitled to return products for a refund under the following policy:
- You’ve informed us within 14 days of your purchase that you’re requesting a refund.
- It was you who made the purchase. You have a receipt for it.
- You have a further 14 days to return it to us in the same condition you received it, unused.
- In which case, we will issue a refund within 14 days of receiving it back into our warehouse.
Resolving Issues & Replacements
If you have received either a faulty or incorrect item, please email us at firstname.lastname@example.org to make us aware of the issue within 48 hours of receipt of your products. In your email, be sure to include your order number, photo evidence, a small description of the issue and any other relevant information such as batch codes.
“Castor oil pack already working a treat on my constipation and stomach cramp. The post people unfortunately broke the jar first time, and when I told Ashley a new jar was sent – plus a gift of bath salts for the trouble! Totally worth it for quality and customer service.”***** Customer Review | @Charlee | Etsy | July 2021
We look forward to serving you even better to encourage your self-care and wellness journey. Customers may return item/s within 14 days and receive a full refund of the cost of those goods.